Privacy Policy

PRIVACY POLICY

This Privacy Policy explains how NyxSeren ("we," "us," or "our") collects, uses, shares, and processes your personal information. It applies to all visitors and users of our website and services.

Collection and Use of Personal Data

What Personal Data We Collect

We collect two main types of personal data:

  1. Data you provide:

    • Information you provide when creating an account, making purchases, contacting us, filling out surveys, or using our support tools. This includes:
      • Payment details (e.g., credit/debit card numbers, billing addresses)
      • Contact information (e.g., name, email address, phone number)
      • User-generated content (e.g., messages, reviews, photos)

  2. Data about your use of our services:

    • Device information (e.g., IP address, device ID, browser type, operating system)
    • Usage data (e.g., pages visited, actions taken, timestamps)
    • Location data (where available)

How We Use Your Personal Data

We use your personal data for the following purposes:

  • Providing and Improving Services: Delivering our products and services, troubleshooting issues, and enhancing user experience.
  • Communications: Sending newsletters, promotional materials, and transactional emails.
  • Security and Fraud Prevention: Protecting against fraud, unauthorized access, and maintaining service integrity.
  • Marketing: Sending targeted advertisements and offers, subject to your consent.
  • Analytics: Analyzing trends, usage patterns, and improving our offerings.
  • Legal Compliance: Complying with applicable laws and regulations.

Legal Basis for Processing

We rely on the following legal bases to process your personal data:

  • Consent: When you explicitly agree to our processing of your data.
  • Contractual Necessity: To fulfill our contractual obligations to you.
  • Legitimate Interests: To operate and improve our services, protect our Legitimate interests, and comply with legal obligations.
  • Compliance with Law: As required by applicable laws or government orders.

Sharing of Personal Data

We may share your personal data with:

  • Service Providers: Third parties who assist us in delivering our services (e.g., payment processors, hosting providers).
  • Affiliates: Companies within our corporate group for internal operations.
  • Legal Requirements: Authorities when required by law, court order, or other legal process.

We do not sell your personal data to third parties for their own marketing purposes without your explicit consent.

Data Security, Integrity, and Retention

We implement appropriate technical, administrative, and physical safeguards to protect your personal data from unauthorized access, misuse, alteration, or destruction. We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

Your Rights

You have the following rights regarding your personal data:

  • Access: Request access to your personal data.
  • Correction: Request correction of inaccurate or incomplete data.
  • Deletion: Request deletion of your personal data under certain circumstances.
  • Opt-Out: Withdraw consent for marketing communications.
  • Portability: Receive your personal data in a structured, commonly used format.
  • Object: Object to processing based on legitimate interests.

To exercise any of these rights, please contact us at info@nyxserenwellness.com.

Children’s Privacy

Our services are intended for adults. We do not knowingly collect personal data from children under 16 years old. If we discover that we have inadvertently collected data from a child, we will take steps to delete it promptly.

Cookies and Similar Technologies

We use cookies and similar tracking technologies to enhance user experience, analyze traffic, and deliver personalized content. You can manage cookie preferences through your browser settings.

Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these external sites. Always review their privacy policies before interacting.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy to reflect changes in our practices or legal requirements. Your continued use of our services after such updates indicates your acceptance of the revised policy.

Contact Us

For questions or concerns about this Privacy Policy, please contact us at: